Refund policy

MJ Haircare – Return and Refund Policy

Thank you for shopping with MJ Haircare. We strive to ensure that our customers are completely satisfied with their purchases. Please take a moment to review our Return and Refund Policy, which adheres to Australian Consumer Law.

1. Change of Mind
We do not offer returns or exchanges for products if you change your mind. Please choose your products carefully before completing your purchase.

2. Faulty or Defective Products
If you believe an item is faulty, damaged, or not as described, we will provide a refund or replacement in accordance with your rights under Australian Consumer Law.

To be eligible for a refund or replacement, please ensure that you contact us within 14 days of receiving your order. You will need to provide:

• Proof of purchase (receipt or order confirmation)
• Photographic evidence of the fault or damage (if applicable)

3. How to Request a Refund or Replacement
To request a refund or replacement for a faulty item, please contact our customer support team via email info@mjhaircare.shop. We will guide you through the process and address your concern as quickly as possible.

4. Exclusions
Please note that for hygiene and safety reasons, we are unable to accept returns on the following:

• Opened or used haircare products
• Products that have been damaged or misused by the customer